Employees form part in the process and dealings with organizational produce and are referred to as internal customers in many occasions. An internal customer is any member of an organization who relies on the assistance of colleagues to fulfill their job duties. That includes every employee and department of any business, from human resources to finance, from sales to customer service, from custodians to the CEO, from vendors to distributors and all the way up to the President of the company. Everyone in the organization is a customer to someone else. Internal customer service is an act that ultimately results in the ability (or inability) to provide excellent service experiences to external customers. Below are nine (9) indicators that affirms employees as internal customers.
Employees Knowledge on Products and Services
Employees know more about the pros and cons of the product as they are involved in the company. Since they are part of the company, they get to know more about the prod…


In marketing, customers play greater role in purchasing of goods and services. You need to understand your target market, what they think of your business and your product or service. Your target market may be one or more market segments or sub-sets of your market, made up of people or organizations sharing one or more characteristics that cause them to demand similar products or services. Here are some biggest lessons learnt from customers.
Reign Supreme
Every customer sees himself as the only customer and expects to receive premium, on-demand & priority services. Customers continually expect frontline reps to break policies, to prioritize their needs over those of other customers, and to essentially do whatever they ask because they see themselves as kings. “There is only one king with no competitor” — Nārada Muni
Customers got Options A customer has more options than ever. This trend has prompted most companies to switch from being product centric to customer oriented. Thus, it is …


Does discipline have anything to do with your motivation or success in sales? Can discipline be an effective habit to improve your good salesmanship? It’s interesting that sales people have different stigmas, labels and connotations, and not all of them are favorable. Some that come to mind are slick, fast-talking, the life of the party and those are the ones suitable for the work it seems. Discipline is probably not the first word that comes to mind when we think about sales. For you to overcome your bad salesmanship, you need to avoid unnecessary mistakes and focus on the disciplines discussed below.
Prospecting Though many sales people despise prospecting, it’s an important part of sales. Unfortunately, the majority of sales reps use ineffective and archaic sales prospecting techniques, instead of the effective practices that could actually lead to a higher volume of better qualified leads. The discipline of prospecting requires that you speak to your target market or clients to ask t…

Seven (7) Simple Ways To Earn Self Respect

In our general life, it is imperative that the people with whom you work, relate and non-relatives respect you but respect is never a given rather, it must always be earned. Your team might respect your work habits, your intelligence in decisions, your choices etc. in many ways such as your speech, presentation, how we treat ourselves and how we allow others to treat us. Self-respect is a fundamental for a great life. If we lack self-respect, we will be insecure and strive to be someone we are not. The only way to have self-respect is to earn it, by continuing to do the next right thing. If you can earn their respect as a person, then you’ve really won the game. Here are some tips that can help you earn self-respect.
First Respect Yourself Don’t hope for respect from people around you. Some people will respect you, others won’t, and you can’t control the kind of people you expect to respect you. Focus on feeling good about yourself and what you do. Find ways to pay attention to what you…

Create Your Career Strategy In Ten (10) Steps

Making a decision on what you want to do in the future can often be difficult. Career strategy simply means developing series of actions that you will take each day on your career goals in order to achieve them. You need to decide where you want to take your career, what the options available are, and how you can make an informed decision on the right career path for you. How do you attain your career goals? This is to develop or come out with career strategies in a manner as discussed below.
Assess Yourself Developing a career strategy starts with assessing yourself to know your strengths and weaknesses. Before you can start to explore the right areas, you need to focus on yourself. Also, you need to know the things you are really passionate about, your interests, your hobbies, your career preferences, your career aspirations. You need to consider; what your strengths and weaknesses are? What motivates you in the workplace? Assessing yourself is a combination of what you are good at an…