NINE (9) INDICATORS THAT AFFIRM EMPLOYEES AS INTERNAL CUSTOMERS

Employees form part in the process and dealings with
organizational produce and are referred to as internal customers in many
occasions. An internal customer is any member of an organization who relies on
the assistance of colleagues to fulfill their job duties. That includes every
employee and department of any business, from human resources to finance, from
sales to customer service, from custodians to the CEO, from vendors to
distributors and all the way up to the President of the company. Everyone in
the organization is a customer to someone else. Internal customer service is an
act that ultimately results in the ability (or inability) to provide excellent
service experiences to external customers. Below are nine (9) indicators that
affirms employees as internal customers.
Employees Knowledge on Products and Services
Employees know more about the pros and cons of the product as they are involved in the company. Since they are part of the company, they get to know more about the prod…
Employees Knowledge on Products and Services
Employees know more about the pros and cons of the product as they are involved in the company. Since they are part of the company, they get to know more about the prod…